Data Protection
End-to-end encryption and secure access
Trust, Security & Governance
Investigated beforeit’s a problem.
Enterprise-grade security and governance
for your AI employees.
Intime IT Services Private Limited, the company behind Hi & Hello, is ISO 27001 certified and builds to the India DPDP Act.
Enterprise-ready for
secure AI deployment
Trusted & compliant
Enterprise controls
Governed by default
Built for the security
that actually matters
Keep your data, operations and AI employees
secure, compliant and under control.
Access & Permissions
Role-based, least-privilege access control
AI Governance
Define policies, oversight and approved actions
Audit & Traceability
Complete logs, transcripts and accountability
A complete security foundation
Practical safeguards for privacy, consent, data lifecycle and connected systems.
Privacy by Design
Minimize personal data collected and used in AI workflows.
Data Residency
Choose where business data is hosted and processed.
Consent Management
Respect customer preferences for calls, recordings and follow-ups.
Retention & Deletion
Set how long records are kept and when they are removed.
Secure Integrations
Connect business systems through scoped API credentials.
Environment Isolation
Keep testing and live AI workflows in separate environments.
Governed AI.
Human in Control.
Define how your AI employees operate, what they can do and when to involve a human — with complete visibility.
- Define
Policies - AI
Executes - Human
Oversight - Audit &
Control
- Set boundaries and approved actions
- Human-in-the-loop for sensitive cases
- Complete audit trail and accountability
Built for Compliance
Meet global security, privacy and industry standards.
ISO 27001Information Security
Management
Management
DPDP ActIndia DataProtection
Enterprise readySOC2-aligned controls
& best practice
& best practice
Protect Your Data
Encryption, access control and secure hosting.
Build Customer Trust
Privacy, consent and transparent AI interactions.
Stay Compliant
Aligned with ISO 27001, DPDP Act and enterprise standards.
Scale with Confidence
A secure, governed and responsible AI foundation.
Deploy trusted
AI employees securely
A secure, governed and compliant platform
for your business.
Frequently asked questions
Is Hi & Hello ISO 27001 certified?
Intime IT Services Private Limited, the company that builds Hi & Hello, is ISO 27001 certified (information security management).
Does Hi & Hello comply with India’s DPDP Act?
Hi & Hello is built to the Digital Personal Data Protection Act, 2023. Intime is the Data Fiduciary for the account data it collects. When a business uses Hi & Hello to speak with its own customers, that business is the Data Fiduciary and Intime processes the data on its instructions. See the DPDP page and the Privacy Policy.
Is my data used to train AI models?
No. Content you upload and the conversations your agents handle are never used by us to train or fine-tune any AI model.
How is data protected?
Hi & Hello uses encryption in transit and at rest, stores integration credentials encrypted, and keeps passwords only as salted hashes. Access is controlled with SSO, role-based access and least privilege.
Can we deploy Hi & Hello in our own cloud or on-premise?
Yes. Deployment options are cloud, private VPC, on-premise and hybrid, and private models are available where required. Deployment is scoped with you during implementation.
What controls exist over what the AI can do?
AI agents act only through the permissions you grant. High-impact or sensitive actions can require human approval, and conversations, decisions and system actions are logged for audit and traceability.
Can we choose which AI models are used?
Yes. You can choose hosted, private/VPC or approved models with policy controls, and ground answers on your own knowledge base (RAG) with access controls.
Does Hi & Hello follow CERT-In guidelines?
Security operations are aligned with CERT-In guidelines for incident reporting and infrastructure hygiene. See the CERT-In Alignment page.
How do I report a security issue?
Email support@intimeinc.co.in with the subject “Security report”.
Where can I read the policies?
Read the Privacy Policy, Terms of Service, Cookie Policy, DPDP statement and CERT-In Alignment.