What the agent handles
- Inbound booking calls, answered instantly instead of ringing out or queuing.
- Reschedule and cancel requests, with the freed slot returned to your calendar.
- Reminders and confirmations by outbound call and WhatsApp, to reduce no-shows.
- Everyday questions such as timings, location, doctor or service availability, answered from your own information.
- Handover to the front desk for urgent, clinical or unusual requests. The agent does not give medical advice.
How it works
- Describe your services. Add doctors, services, timings and rules to the agent’s knowledge in Agent Studio.
- Connect scheduling. Link your calendar or appointment system through APIs and connectors.
- Choose languages and tone. Set how the agent greets, speaks and when it passes the call on.
- Test it. Use AI Simulation to rehearse booking, rescheduling and edge cases before launch.
- Go live and review. Every call has a transcript and outcome you can review in Conversation Analytics.
Systems it connects to
Calendars, appointment and clinic or hospital management systems and CRMs can be connected through authorized APIs, webhooks and connectors. Specific integrations are scoped and validated with you during implementation; not every system is a ready-made connector.
Privacy and control
Appointment data can be sensitive. Hi & Hello uses role-based access, encryption and audit trails, can be deployed on a private cloud or VPC where required, and Intime IT Services is ISO 27001 certified and builds to the India DPDP Act. You control what the agent may say and when a person must take over.
Frequently asked questions
Can it book into our existing calendar or system?
Calendars and scheduling systems with an API or connector can be integrated. We confirm the exact integration and any write-back permissions during scoping.
Does it give medical advice?
No. It handles scheduling and general information you provide, and passes clinical or urgent questions to your staff.
Will callers know they are speaking to an AI?
You choose how the agent introduces itself. Many businesses state it up front; the script and greeting are yours to configure.
Can it call patients and customers to confirm visits?
Yes. Outbound reminder and confirmation campaigns are supported, with WhatsApp follow-up where connected.